FAQ

DELIVERY AND TRACKING

How long does delivery take?

Orders are normally dispatched within 48 hours, and take between 3-5 days to be delivered. Please allow an additional week as we often have very busy periods, and there are also postal and logistical delays that are out of our control.

How can I track my order?

After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.

What if my order is lost or damaged?

We will happily replace or refund lost or damaged orders free of charge.

Do you deliver orders to my country?

We currently deliver to the US only.

Are all of the products in my order sent together?

Products are occasionally sent separately to reach you as quickly as possible, to avoid additional charges or because they are being sent from separate distribution centres.

Where are your products made and shipped from?

Our products are shipped directly from US. They’re manufactured all over the world to give you the best possible prices, whilst maintaining a high level of quality.

ORDER CHANGES AND CANCELLATIONS

Can I change my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.

Can I cancel my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.

ORDER RETURNS AND EXCHANGES

Can I return my order?

Yes, returns can be made up to 15 days after receiving your order, as long as they're unused and in their original packaging. To initiate a return, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you with a refund confirmation.

Can I exchange my order?

Yes, exchanges can be made up to 15 days after receiving your order. To initiate an exchange, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you once your exchange order has been dispatched.

To which address do I send my order?

Please consider that many products are manufactured and sent from different locations throughout the US. Therefore please send your return to the given address on the package.

OTHER QUESTIONS
Please use our Contact Form or email jin.huh@who-sells.com.